All the crystals are from well-known mines, accompanied by a third-party authoritative identification certificate;
Before leaving the warehouse by the professional quality inspection piece by piece screening, and provide high-definition pictures;
If you have doubts about the authenticity of the certificate, you can go to the certification body to re-inspection, does not affect the second sale and can apply for a refund or exchange.
When using DDP mode, import duty and VAT are already included in the checkout price, so buyers don't need to pay additional fees during customs clearance;
We cooperate with international logistics companies to complete the whole process of declaring and completing the tax, to ensure that there are no hidden costs;
If there is any temporary adjustment in the policy of the destination country, we will announce it at the first time and update the price synchronously.
International express (such as DHL, FedEx): about 3-7 working days;
Standard international parcel: about 7-20 working days;
Due to customs inspection in the destination country, holidays and unforeseen circumstances, the actual time will fluctuate ±2-5 days, please refer to Article 9 for logistics details.
When placing an order, please fill in the “Order Notes” with the exact size of the hand circumference (the circumference around the widest part of the wrist bone), and we will customize the string according to this size strictly;
If you like to wear it close to the wrist, please fill in the measured size; if you prefer the loose effect, it is recommended to add 5-10 mm to the measured size;
The finished product of customized hand circumference does not support the return or exchange because of the size does not fit, please measure accurately and fill in.
Avoid prolonged exposure to sunlight, high temperature and chemical solvents (such as perfume, detergent), it is recommended to be placed in a dry and cool place;
Daily use of a clean soft cloth or soft brush to gently wipe the dust;
When deep cleaning, the string can be briefly soaked in warm water, and then dry naturally, do not dry or exposure to the sun.
If you find the beads broken, cracked or broken beads, please take a picture and submit it to customer service with the order number within 7 days;
Customized hand circle products due to the size of the exclusive customized, non-quality problems do not accept returns; only in the beads themselves there are quality defects, to provide free replacement or repair;
After confirming that it is non-human damage, replacement or repair round-trip shipping costs borne by the seller, within 7 working days to arrange for processing.
We support OEM/ODM customization, covering crystal material, bead diameter, engraving, gift box and other diversified needs;
Wholesale orders can enjoy better price, MOQ (Minimum Order Quantity) depends on the customization plan;
Please submit specific needs and hand circumference, packaging requirements through online customer service or e-mail, we will provide professional quotes as soon as possible.
Before the order is shipped, you can apply for address change or cancel in the order details page or contact customer service;
If the order has been issued, you can refuse to accept the package or apply for return after signing, we will assist in customs clearance reverse operation;
In order to avoid delays in customs clearance due to modifications, it is recommended to check the receipt information before placing the order.
After the parcel is sent out, the system will push the waybill number and the information of the logistics company by e-mail/internal mail;
Log in to the platform “My Orders” → “Logistics Details” page, you can check the transportation progress in real time;
You can also go to the official website of the logistics provider or the third-party tracking tool (such as 17track, Track24) and enter the waybill number to inquire;
If you can't find the update or there is any abnormality, please contact online customer service in time, and we will coordinate the query at the first time.